Our Services
As experience grows, capability matures.
Our clients know the value of user-centred design, and are progressively maturing from dependence on consultants to confident design management - and often, their own user experience (UX) resources. Our services are aimed at supporting them all the way.
Capability Development
UX activities are often one-off events during a project, not part of an integrated design process. That’s better than nothing, but realising the full potential for business only comes through careful preparation and commitment.
We help organisations integrate experience design into their business processes; devise strategies to foster user-centred attitudes & thinking; create tools, guidelines, methods & procedures needed to deliver UX services; and can even be their UX staff ‘on hand’ while we help establish a highly effective internal team.
- Services
- • Mentoring & coaching
- • Training
- • Building effective teams
- • Developing effective guidelines
Design & Project Leadership
Unless project teams know where they’re heading and where they are, they can easily get stuck or side-tracked. User-centred design (UCD) provides the framework and feedback needed to tackle critical steps and issues while keeping up the pace.
Our staff have outstanding experience in applying UCD across different industries, technologies and product types. We can map out programs to suit a project’s goals, risks and resources; coach project teams and review key deliverables; and even lead the UX effort while bringing specialist skills to fill out an internal team.
- Services
- • Strategic planning for next-generation products
- • Vendor assessment & selection
- • UX project planning & management
- • Business & user requirements analysis
Assessments & Advisory Consulting
Organisations need objective reporting to guide their UX initiatives - with appropriate, actionable recommendations that match organisational realities.
Our approach involves understanding the culture and values of the organisation to ensure that the recommended courses of action will be appropriate; understanding how the various channels relate to influence the customers’ experience of dealing with the organisation; and always balancing the needs of users with those of the business to achieve optimal results.
- Services
- • Managing content governance
- • Cross-channel assessments & planning
- • Expert reviews & testing
- • Competitive evaluation & benchmarking