Our Services

We help our clients win advantage from how easy and satisfying it is to use their products, systems and services.

Good usability is just the start. Great user experiences follow. Excellent customer, staff and stakeholder relationships are within reach.

We’re experts in providing:

immediate help to assess usability and user experience (UX) quality
requirements analysis and user-centred design services for upcoming projects
sustained support to develop an in-house UX strategy or design capability.

Drive your projects

Our staff have outstanding experience in applying user-centred design across different industries, technologies and product types. We can map out programs to suit a project’s goals, risks and resources; coach project teams and review key deliverables; and even lead the UX effort while bringing specialist skills to fill out an internal team.

Services: • UX project scoping, planning & management
: • Research and conceptualisation for strategic product development
: • Business & user requirements analysis
: • Information architecture, interaction design and content strategy

Assess your progress

Organisations need objective reporting to guide their UX initiatives - with appropriate, actionable recommendations that match organisational realities.

We study an organisation’s culture and values to ensure that our recommended actions will be appropriate; assess how different channels contribute to customers’ overall experience of the organisation; and we always balance the needs of users with those of the business to achieve optimal results.

Services: • Expert reviews & usability testing
: • Cross-channel assessments & planning
: • Competitive evaluation & benchmarking
: • Vendor assessments

Upgrade your capability

We help organisations integrate experience design into their business processes; devise strategies to foster user-centred attitudes & thinking; create tools, guidelines, methods & procedures needed to deliver UX services; and can even be their UX staff ‘on hand’ while we help establish a highly effective internal team.

More about capability development.

Services: • Mentoring & coaching
: • Training
: • Building effective teams
: • Developing effective guidelines